Terms and Conditions

In these Terms: "Wehand", "we", "us" and "our" mean Wehand Ltd, a company registered in England and Wales under company number 17304528, whose registered office is at 124-128, City Road, London, England, EC1V 2NX. "Customer", "you" and "your" mean the business, organisation or sole trader that registers for, subscribes to or uses the Service, and "Account Owner" means the individual who registers or administers the Account on the Customer's behalf.

"Service" means the Wehand platform and everything made available through it or alongside it, including Link, Ask Link, briefs, recommended tasks, the AI features described as Depot-1 or by any other name, the Plugins, the web and mobile applications, our websites and marketing pages, any Beta Features, documentation and support. "Account" means the account through which you access the Service. "Authorised User" means anyone you allow to access or use the Service under your Account. "Customer Data" means all data, files and content that you or your Authorised Users submit to the Service, or that the Service collects from third-party systems on your behalf, including personal data about your drivers, staff, contractors and customers. "Output" means anything the Service generates, including answers, summaries, briefs, tasks, predictions, figures, scores, reconciliations, recommendations and route or allocation suggestions. "Plugin" means any connector, integration or feed that links the Service to a Third-Party Service. "Third-Party Service" means any product, system, data source or service not provided by Wehand. "Subscription" means your paid plan for the Service (including Pro, Max and Enterprise), and "Fees" means all sums payable for it.

"Including" and similar words are illustrative and do not limit the words before them. Headings do not affect interpretation. A reference to a law includes that law as amended or replaced.

These Terms form a legally binding contract between Wehand and the Customer. You accept them when you create an Account, start a free trial, subscribe, select a button that refers to them, or access or use the Service in any way, whichever happens first. If you do not agree to these Terms, you must not use the Service.

The individual accepting these Terms on behalf of a business or organisation confirms that they are at least 18 years old and have full authority to bind it. If they do not have that authority, they accept these Terms personally and are personally liable under them.

An Enterprise or other signed order form, statement of work or agreement with Wehand (an "Order Form") forms part of these Terms. If an Order Form expressly conflicts with these Terms, the Order Form prevails only to the extent of that conflict and only for that Order Form. Any terms you put forward (for example on a purchase order, in procurement documents or in your own standard terms) are excluded and have no effect, even if we accept or sign the document that contains them, unless a director of Wehand expressly agrees in writing to vary these Terms.

The Service is provided solely for business, trade and professional use by businesses, organisations and public-sector bodies. It is not offered to, and must not be used by, consumers. By accepting these Terms you confirm that you are entering into them wholly for purposes relating to your trade, business, craft or profession and not as a consumer.

Because the Service is supplied only to businesses, rights that apply only to consumers, including any statutory right to cancel a distance contract within 14 days, do not apply to the Service. If you are in fact a consumer, you must not use the Service; if you do so anyway, you do so in breach of these Terms.

The Service is software that helps businesses understand and run logistics and delivery operations. Depending on your plan, it can include managing records about people, vehicles, routes and allocations, performance and scorecards, money, settlements and reconciliation, documents and inventory; asking questions of your data in Ask Link; recommended tasks; and connecting Plugins that bring in data from Third-Party Services.

Subject to your compliance with these Terms and payment of all Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence for your Authorised Users to access and use the Service during your Subscription solely for your own internal business purposes. All rights not expressly granted are reserved by Wehand.

We continuously develop the Service. We may add, change, rename, replace, limit, suspend or remove any feature, Plugin, model, limit or part of the Service at any time, including features shown on our marketing pages or pricing page. We will try to give reasonable notice of changes that materially reduce the core functionality of your plan. Changes to the Service do not entitle you to a refund, credit or compensation; your remedy is to cancel your Subscription under these Terms.

The Service is provided on a standard, multi-tenant basis. It is not designed for, and must not be relied on for, any purpose where its failure, unavailability or inaccuracy could lead to death, personal injury, damage to property or the environment, or legal non-compliance, including real-time safety-critical vehicle, driver or fleet control.

You must provide complete and accurate information when you register and keep it up to date. You must keep all login credentials confidential, must not share them, and must tell us immediately at support@wehand.co.uk if you suspect any unauthorised access to your Account.

You are responsible for everything that happens under your Account, whether or not you authorised it, and for every act and omission of your Authorised Users as if they were your own. You are responsible for deciding who may access the Service and for removing access promptly when it should end.

You are responsible for your own equipment, internet connection and devices, for keeping your own copies and backups of all Customer Data, and for configuring the Service and any Plugins correctly.

We may, at our discretion, offer a free trial of a plan. Trials are limited to one per business, person, email address, email domain and payment card, and we may decide eligibility, refuse, shorten or end a trial at any time without giving a reason. Trying to obtain more than one trial, including by using different accounts, emails or cards, is a breach of these Terms and we may charge you for the plan you used.

A valid payment method is required to start a trial. Unless you cancel before the trial ends, your Subscription starts automatically at the end of the trial and you authorise us to charge the full Fees for the plan and billing period you chose on that date. It is your responsibility to cancel in time. Upgrading during a trial ends the trial and starts a paid Subscription immediately. Fees charged at the end of a trial are non-refundable under the No refunds section, including if you forgot to cancel or did not use the Service.

During a trial the Service is provided entirely "as is", without any commitment, warranty or support, and our total liability to you in connection with the trial is limited to £0 to the fullest extent permitted by law.

Fees are as shown on our pricing page or checkout at the time you subscribe, or as set out in an Order Form. Unless stated otherwise, Fees are exclusive of VAT and all other taxes, duties and levies, which you must pay in addition. You are responsible for providing correct tax details, including any VAT number.

Subscriptions are billed in advance for each billing period (monthly or yearly, as you choose). Your Subscription renews automatically at the end of each billing period for the same period, and you authorise us and our payment processor, Stripe, to charge your payment method on file for every renewal, upgrade and any other Fees due, without further notice or consent, until you cancel.

Fees are payable in the currency shown at checkout. We are not responsible for any exchange, conversion, bank or card fees your bank or provider charges. All Fees are payable in full without any set-off, deduction, counterclaim or withholding.

Plan limits (including the number of operations, storage, history, Plugin refresh rates and AI usage allowances, which may include rolling session and weekly limits) are set by us and may be changed. Reaching a limit may restrict or pause features until the limit resets or you upgrade; this is not a fault in the Service and does not entitle you to any refund or credit.

If a payment fails or any Fees are overdue, we may, without liability, immediately pause or suspend access to the Service for you and all your Authorised Users until payment is made in full, and you remain liable for all Fees for the period of suspension. We may charge interest on overdue sums under the Late Payment of Commercial Debts (Interest) Act 1998 and recover our reasonable costs of collection, including legal fees.

We may change our Fees or plans at any time. For an existing Subscription, a change in Fees takes effect from your next renewal after we give you at least 30 days' notice. If you do not agree to the change, you must cancel before that renewal; if you do not, you are deemed to have accepted it.

Any free, discounted or complimentary access we provide is at our discretion and may be withdrawn at any time. A pricing, billing or system error does not entitle you to keep receiving the Service at the wrong price; we may correct it and charge the correct Fees, or cancel the affected Subscription.

If you upgrade, you are charged immediately for the higher plan for the remainder of your current billing period (on a prorated basis calculated by our payment processor), and the new price applies at each renewal after that.

If you downgrade, or switch between monthly and yearly billing, the change takes effect immediately and features, limits and data access may be reduced at once. Any value attributed to unused time on your previous plan is applied only as a credit against future Fees on your Account. Such credits have no cash value, are never paid out or refunded, and are forfeited if your Account or Subscription ends.

It is your responsibility to export any Customer Data you need before a downgrade that reduces storage, history or operations; we are not liable for any data that becomes inaccessible or is deleted as a result.

ALL FEES ARE NON-REFUNDABLE. Once a payment has been made, or a charge has fallen due, we do not provide any refund, partial refund, credit or pro-rata reimbursement in any circumstances, except only where a refund is strictly required by a law that cannot be excluded by contract.

Without limiting the paragraph above, no refund, credit or reimbursement is given for: unused time or a partially used billing period; cancellation at any time, including immediately after a charge or renewal; yearly Subscriptions cancelled before the end of the year; failure to cancel before a free trial ends or before renewal; not using, under-using or being unable to use the Service; reaching or being restricted by any plan limit; dissatisfaction with the Service, its features or its Output; any feature, Plugin, model or Third-Party Service being changed, unavailable, discontinued or not working as you expected; any feature, plan inclusion or capability described on our websites, pricing page or marketing material not being available, not yet being available or working differently; Service downtime, interruption, errors or data loss; downgrades; and suspension or termination of your Account for breach of these Terms or non-payment.

Any refund or credit we choose to give in a particular case is a goodwill gesture made at our sole discretion. It does not waive this section, create any obligation to do the same again, or apply to anyone else.

You agree not to dispute, reverse or charge back any payment made in accordance with these Terms. If you raise a chargeback or payment dispute without first contacting us at support@wehand.co.uk and giving us 30 days to resolve your concern, or for a charge that is valid under these Terms, we may immediately suspend or terminate your Account, and you must reimburse all disputed sums together with any dispute fees, bank charges and our reasonable costs of responding to the dispute.

You may cancel your Subscription at any time in Settings. Cancellation takes effect at the end of your current paid billing period; until then you keep access and no further renewal charge will be made. Cancellation does not entitle you to a refund of any Fees already paid or due (see No refunds), and all Fees for the current billing period remain payable in full.

If you have committed to a minimum term in an Order Form, you remain liable for the Fees for the entire minimum term even if you stop using the Service or cancel early.

You must use the Service only lawfully, in accordance with these Terms and any documentation, and only for your own internal business purposes. You must not, and must not allow anyone else to: use the Service for anything unlawful, fraudulent, harmful, discriminatory, harassing or deceptive; upload or transmit any virus, malware or harmful code; attempt to gain unauthorised access to the Service, other accounts or our systems, or probe, scan or test their vulnerability; copy, modify, frame, mirror, decompile, disassemble or reverse engineer any part of the Service, except to the extent permitted by law that cannot be excluded; scrape, crawl or extract data or Output from the Service by automated means other than through features we provide for that purpose; use the Service or any Output to build, train or improve a competing product or AI model; resell, sublicense, rent, lease, white-label or provide the Service to any third party; circumvent any usage limit, trial restriction, security measure or billing control; submit data that you do not have the right to submit, or that infringes anyone's rights; use the Service to make decisions that have legal or similarly significant effects on individuals (including hiring, dismissal, discipline, pay or performance management) without meaningful human review and your own lawful basis; or interfere with, overload or disrupt the Service or any other customer's use of it.

We may monitor use of the Service to ensure compliance with these Terms and to keep it secure. If we reasonably believe you have breached this section, we may remove content, disable features or Plugins, or suspend or terminate your Account immediately without notice or refund.

As between you and us, you own your Customer Data. You grant Wehand and its sub-processors a worldwide, non-exclusive, royalty-free licence to host, copy, store, transmit, process, analyse and display Customer Data as needed to provide, maintain, secure and support the Service, to comply with law, and to enforce these Terms.

You are solely responsible for the accuracy, quality, legality and integrity of Customer Data, for how you obtained it, and for having every right, consent, notice and lawful basis needed for us to process it under these Terms, including for personal data about your drivers, staff, contractors and customers.

We may create and use anonymised and aggregated data derived from use of the Service (which does not identify you or any individual) to operate, analyse and improve the Service. We do not use Customer Data to train third-party AI models, and our AI provider does not use it to train its models, as described in our Privacy Policy.

The Service is not a backup or archive service. You must keep your own copies of Customer Data. To the fullest extent permitted by law, we are not responsible for any loss, corruption or deletion of Customer Data, and your sole remedy for it is for us to use reasonable efforts to restore it from any backup we happen to keep.

After your Account ends, we may permanently delete all Customer Data in line with our Privacy Policy without further notice. You must export anything you want to keep before then.

Each party will comply with its obligations under applicable data protection law, including the UK GDPR, the EU GDPR where it applies, and the Data Protection Act 2018. For personal data in Customer Data, you are the controller and Wehand is your processor. We will process that data only on your documented instructions (which are given by these Terms and your use of the Service), keep it confidential, apply appropriate security measures, use sub-processors only under written terms that protect it, assist you as reasonably required with data subject requests and your compliance obligations (at your cost where the assistance is more than minimal), notify you without undue delay after becoming aware of a personal data breach affecting it, and delete or return it when the Service ends. You give general authorisation for the sub-processors listed in our Privacy Policy, which we may update from time to time.

You are responsible as controller for having a lawful basis, providing all required privacy notices to your drivers, staff and others whose data you submit, and for carrying out any data protection impact assessment you need. Our Privacy Policy explains how we handle personal data as controller.

The Service uses artificial intelligence, including large language models provided by third parties, to generate Output. Names such as Link, Ask Link, Depot-1 and Operator-1 describe our product, our features and the way we configure, instruct and combine models, tools and data; they do not mean that every model used is created or trained solely by Wehand.

AI Output is generated automatically and probabilistically. It may be inaccurate, incomplete, misleading, outdated, biased or inconsistent, may differ between identical questions, and may present incorrect information confidently. Output, including any prediction (such as a predicted scorecard tier or performance outcome), estimate, figure, reconciliation, summary, task, allocation or recommendation, is provided for information and convenience only. It is not legal, financial, accounting, tax, employment, HR, health and safety, insurance, regulatory, compliance or operational advice, and it is not a guarantee of any result.

You must review and independently verify all Output before relying or acting on it. Every decision, action and communication you make or take, including any made using Output, is yours alone, and you remain solely responsible for it and for its consequences. The Service does not make decisions about individuals; you do.

Any capabilities we describe as research, experimental or in development (including Operator-1 and any autonomous or semi-autonomous execution) are not part of your Subscription unless we expressly make them available to you, and if made available are Beta Features.

To the fullest extent permitted by law, Wehand has no liability for any Output or for any decision, action, omission or loss arising from use of or reliance on Output.

Financial, settlement, chargeback, invoice, payroll, cost, savings, performance, scorecard, safety, vehicle (including MOT), compliance and other operational information shown in the Service may be incomplete, delayed, estimated, derived from Third-Party Services or inaccurate. The Service is a tool to assist you; it is not an accounting system of record, and we do not provide accounting, tax, legal, financial or regulatory advice.

You must verify all figures against your own records and source systems and take your own professional advice. You remain solely responsible for your accounts, tax filings, payments to and from others, contracts with your clients and carriers, vehicle roadworthiness and safety, legal and regulatory compliance, and employment obligations.

The Service can connect to Third-Party Services, including telematics, HR, payroll, accounting, messaging, office, data, carrier, public-sector and government data sources, and relies on third-party providers for hosting, authentication, payments, email, AI and other functions. Third-Party Services are not provided or controlled by Wehand, and we are not responsible for their availability, accuracy, security, terms, pricing, changes or acts and omissions.

When you connect a Plugin, you authorise us to access, retrieve and process data from that Third-Party Service on your behalf and at your instruction. You are responsible for having the right to connect it and share that data, for complying with the Third-Party Service's terms, and for any fees it charges. We may change, limit, suspend or discontinue any Plugin at any time, including where a third party changes or withdraws its interface, and Plugin data may be delayed, incomplete or refreshed less often than its labels suggest.

Your use of any Third-Party Service is governed solely by your agreement with its provider. To the fullest extent permitted by law, we have no liability for any Third-Party Service or for any loss caused by it, by data obtained from it, or by any change to or failure of it.

Wehand is an independent company. Unless we expressly say otherwise in writing, Wehand is not affiliated with, endorsed by, sponsored by, partnered with or officially connected to Amazon.com, Inc., United Parcel Service, FedEx, DHL, DPD, Evri, GXO, GEODIS, C.H. Robinson, the United States Postal Service, Royal Mail, the NHS or any other carrier, retailer, public body or organisation referred to in the Service or on our websites, or any of their affiliates.

Names, logos and trademarks of third parties are the property of their respective owners. They appear on our websites and in the Service to describe the networks, carriers, systems and industries the Service is designed to work with or alongside, or the kinds of operations it is built for. Their appearance does not mean that the owner is a customer of Wehand, uses the Service, has reviewed or approved it, or has any relationship with us. Your relationship with any such organisation is governed solely by your agreements with it, and you are responsible for ensuring that your use of the Service complies with them.

Content on our websites, marketing pages, pricing page, news and research pages, case studies, demonstrations, sales materials, social media and communications is provided for general information only. It does not form part of these Terms and is not a promise, warranty, representation or guarantee of any feature, capability, availability, result or outcome.

Figures, statistics and claims we publish, including numbers of customers, operators, countries, languages, hours saved, cost savings, savings calculations, illustrative products, interfaces and screenshots, and partner or customer stories, may be estimates, approximations, illustrations, forward-looking statements or based on particular circumstances, assumptions or self-reported information. They are not a guarantee that you will achieve similar results; your results will depend on your own business and will vary.

Features and plan inclusions that we describe may be in development, limited, released gradually, available only on some plans, or changed or withdrawn. The Service you receive is the Service as it actually exists from time to time, and you should evaluate it (including during any trial) before subscribing. Descriptions of research, safety approaches, future direction and roadmap reflect our intentions at the time of writing only and do not commit us to delivering anything.

We may make features available that are labelled beta, preview, early access, experimental, research or similar, or that are otherwise not generally available ("Beta Features"). Beta Features are optional, may contain errors, may be changed or withdrawn at any time without notice, may not be supported, and are provided entirely "as is" without any warranty, commitment or liability whatsoever to the fullest extent permitted by law.

We aim to keep the Service available, but we do not promise or guarantee any level of availability, uptime, response time, performance or support, unless an Order Form expressly sets out a service level, in which case any service credits stated there are your sole and exclusive remedy for failing to meet it. The Service may be unavailable because of maintenance, updates, faults, attacks, failures of Third-Party Services or events beyond our control. Support is provided on a reasonable-efforts basis through support@wehand.co.uk.

Wehand and its licensors own all rights, title and interest, including all intellectual property rights, in and to the Service, its software, models, prompts, configurations, designs, documentation, websites, the Wehand, Link, Depot-1 and Operator-1 names and marks, and all improvements to them. Nothing in these Terms transfers any of those rights to you.

Subject to your compliance with these Terms and payment of the Fees, and as between you and us, you may use the Output generated for your Account for your internal business purposes. You acknowledge that Output may not be unique and that similar Output may be generated for others.

If you give us any feedback, suggestions or ideas about the Service, we may use them freely, for any purpose, without any obligation or payment to you.

Each party will keep confidential any non-public information of the other that is marked confidential or would reasonably be understood to be confidential, and use it only to perform or receive the Service under these Terms. This does not apply to information that is or becomes public through no fault of the recipient, that the recipient already had or independently develops, or that must be disclosed by law, regulator or court order. Customer Data is protected by the Customer Data and Data protection sections.

You warrant and represent that you are a business acting for business purposes; that all information you give us is accurate; that you have the right to submit all Customer Data and connect all Plugins you use; and that your use of the Service complies with all applicable laws and third-party agreements.

We will provide the Service with reasonable skill and care. Except as expressly set out in this paragraph, and to the fullest extent permitted by law, the Service, all Output, all Plugins and all information on our websites are provided "as is" and "as available", and all warranties, conditions, representations and other terms, whether express or implied by statute, common law, custom or otherwise (including those of satisfactory quality, fitness for a particular purpose, accuracy, completeness, availability, non-infringement and that the Service will be uninterrupted, timely, secure, error-free or free of harmful components, or will meet your requirements or achieve any result), are excluded.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under section 2 of the Supply of Goods and Services Act 1982. All other limits and exclusions in these Terms apply to the fullest extent permitted by law, and apply to all liability, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise.

Wehand will not be liable to you for any: loss of profits, revenue, sales, business, contracts, clients or opportunity; loss of anticipated savings; loss of goodwill or reputation; loss, corruption or deletion of data; business interruption; wasted expenditure or management time; fines, penalties, chargebacks, deductions or claims imposed or made by any carrier, client, regulator or other third party; losses arising from any decision, action or omission based on Output, predictions, figures or recommendations; losses caused by any Third-Party Service, Plugin or AI provider; losses caused by any suspension of your Account under these Terms; or any indirect, special or consequential loss, in each case whether or not foreseeable and even if we were advised of its possibility.

Subject to the first paragraph of this section, Wehand's total aggregate liability arising out of or in connection with these Terms and the Service, for all claims together, is limited to the total Fees you actually paid to Wehand for the Service in the 12 months immediately before the event that first gave rise to liability, or £100 if you have paid nothing in that period.

You agree that these limits are reasonable having regard to the nature of the Service, the level of the Fees, the availability of insurance to you, and the fact that you are a business able to verify Output and protect yourself against the risks covered by this section, and that the Fees would be substantially higher without them.

To the fullest extent permitted by law, any claim against Wehand must be brought within 12 months after the date on which you became aware, or ought reasonably to have become aware, of the facts giving rise to it, after which it is irrevocably waived. Wehand's officers, employees, contractors and suppliers have no personal liability to you, and may rely on this section.

You will defend, indemnify and hold harmless Wehand and its officers, directors, employees, contractors, suppliers and licensors from and against all claims, demands, proceedings, liabilities, damages, losses, fines, penalties, costs and expenses (including reasonable legal and professional fees) arising out of or in connection with: your or your Authorised Users' breach of these Terms or misuse of the Service; Customer Data, including any claim that it infringes anyone's rights or was processed without a lawful basis, consent or notice; any decision, action or communication you make or take, including in reliance on Output; your relationship with your drivers, staff, contractors, clients, carriers or other third parties, including any employment or contractual claim; your breach of any agreement with a Third-Party Service or other third party; and your breach of any law.

We may suspend or restrict all or part of the Service, or terminate your Account and these Terms, immediately and without liability, by notice to you, if: you breach these Terms (including by non-payment or a chargeback); we reasonably believe your use is unlawful, harmful, fraudulent or creates a risk to the Service, other customers or third parties; you become insolvent, enter administration, liquidation or any arrangement with creditors, or cease trading; we are required to by law, a regulator or a Third-Party Service; or we decide to discontinue the Service or your plan, in which case we will give you reasonable notice where practicable.

When your Account or these Terms end for any reason: your licence and all access to the Service end immediately; all Fees owed become immediately due; no Fees are refunded (unless we end the Service for our own convenience without any breach by you, in which case we may at our discretion refund any prepaid Fees for the period after termination, and that is your only remedy); and we may delete Customer Data as described in these Terms and our Privacy Policy.

Any provision of these Terms that by its nature should survive termination will survive, including those on fees owed, no refunds, Customer Data, AI features, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity and governing law.

We may change these Terms at any time. We will post the updated Terms on our website with a new "last updated" date and, where a change is material, we will take reasonable steps to tell you, for example by email or in the Service. Changes take effect when posted, unless we state a later date. If you do not agree to a change, you must stop using the Service and cancel your Subscription; your continued access to or use of the Service after a change takes effect constitutes acceptance of it. Changes do not entitle you to a refund.

Entire agreement: These Terms (with any Order Form and the documents they refer to) are the entire agreement between you and Wehand about the Service and replace all earlier agreements, proposals, representations and understandings. You acknowledge that in entering into these Terms you have not relied on any statement, representation, assurance or warranty (including any on our websites, pricing page, marketing materials, demonstrations or in sales conversations) that is not expressly set out in these Terms, and you will have no remedy for any such statement, except for fraudulent misrepresentation.

Force majeure: We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including failure or interruption of hosting, internet, power, telecommunications, AI providers or other Third-Party Services, cyber attacks, acts of government, war, terrorism, civil unrest, pandemic, strikes, fire, flood or severe weather.

Assignment: You may not assign, transfer or subcontract any of your rights or obligations without our prior written consent. We may assign, transfer or subcontract any of ours, including to an affiliate or a successor to our business.

Severance: If any provision (or part of one) is found invalid, illegal or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if that is not possible deleted, and the rest of these Terms will continue in full force.

Waiver: A failure or delay by us in exercising any right or remedy is not a waiver of it, and a single or partial exercise does not prevent any further exercise. Our rights and remedies are in addition to those provided by law.

No partnership, third-party rights and notices: Nothing in these Terms creates a partnership, joint venture, agency or employment relationship. Except as stated in the Limitation of liability and Indemnity sections, no one other than you and Wehand has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms. We may give you notices by email to the address on your Account or in the Service; you must give notices to us by email to support@wehand.co.uk.

Language: These Terms are written in English. Any translation is provided for convenience only, and if there is any conflict or inconsistency, the English version prevails.

Before starting any legal proceedings, you must first raise any dispute or complaint with us in writing at support@wehand.co.uk, giving full details, and both parties must try in good faith to resolve it for at least 30 days. This does not prevent either party from seeking urgent injunctive or other interim relief, or us from recovering unpaid Fees.

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, except that we may bring proceedings to recover unpaid Fees or protect our intellectual property or confidential information in any court of competent jurisdiction.

Wehand Ltd, 124-128, City Road, London, England, EC1V 2NX. Email: support@wehand.co.uk. Company number 17304528.